TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS

RETURNS AND CANCELLATIONS POLICY

The cancellation / refund policy below applies to all purchases made via the VINCENT DE LIMA FITNESS website (www.vincentdelima.com) and on the VINCENT DE LIMA FITNESS App or MIND BODY App. By placing an order with us you agree to accept the following cancellation / refund policy. If you do not agree to the policy below then you should not make a purchase on this website or via the VINCENT DE LIMA FITNESS App or MIND BODY App.

Order cancellation / refund policy

You may cancel your order for up to 1 hour after the transaction. If you cancel within this period, any payments made by you will be refunded within 30 days. Please note an administration fee of £10 will be charged for all returns. If you do not cancel within 1 hour, we will confirm your order. Once confirmed, an order is non-refundable. It may be transferable to another product within the same term at the discretion of VINCENT DE LIMA FITNESS, subject to availability and suitability, but a transfer is not guaranteed. Order cancellations must be made by email, quoting your order number to info@vincentdelima.com.

Class cancellation / account credit return policy

Classes can only be booked using account credits or via one of the Membership Investment Programs. Once a class is booked, a credit is deducted from your account. Classes may be cancelled at least 2 hours before the start of the class via the app or website. Account credits will only be returned to your account for cancellations within policy. In the event VINCENT DE LIMA FITNESS needs to cancel a class, we will attempt to contact all clients via email & text message who booked prior to cancellation and will return any credits to clients who booked prior to cancellation. Clients and/or members must ensure that they update their account with the correct contact information and notifications are set to ON.

Teacher Substitution

Teachers may be substituted for another suitably qualified teacher at the discretion of VINCENT DE LIMA FITNESS.  As we are still providing a class with the same content and quality, refunds will not be granted in the event of Teacher Substitution.

Our Commitment policy

VINCENT DE LIMA FITNESS commits to holding at least 50 classes per calendar month. Extensions and discounts will not be granted in the event that classes are cancelled and all members must use their credits at the end of each calendar month.

VINCENT DE LIMA FITNESS reserves the right to review and change these Terms & Conditions at any time.

LIABILITY WAIVER POLICY

The below Liability Waiver Policy must be signed/accepted by any client or member taking classes with VINCENT DE LIMA FITNESS. VINCENT DE LIMA FITNESS and their management reserves the right to refuse any client or member who has not signed/accepted the below waiver, prior to commencing any class, event or workshop held by VINCENT DE LIMA FITNESS.

I am registering to participate in dance or fitness classes/workshops with Vincent De Lima Company Ltd and VINCENT DE LIMA FITNESS.

If you have a medical concern/problem or health-related question, please consult with your GP before participating. Consult your GP/physician before beginning this or any other exercise program.

The instructions and advice presented are in no way intended to be substitute for medical counselling/advice. Not all exercises are suitable for everyone and this or any other exercise program may result in injury.

Any user of this exercise program assumes the risk of injury resulting from performing the exercises shown. The creators, producers, participants, instructors and distributors of this program disclaim any liability or loss in connection with the exercises and advice contained herein.

I, the undersigned, hereby state that I wish to participate in the dance exercise class/course/workshop. I realise that my/our participation in these activities involves potential risk of injury, including but not limited to bodily injury, heart attack, stroke, or even death. I also recognise there are other risks associated with exercise and that it is not possible to list every one. I know and understand the risks of exercise, understand that injuries are a possibility, and I hereby assume all risks of injury which could occur by reason of my/our participation in this fitness class. I hereby state that I am in good health and are able to take part in this activity. I take full responsibility for my/our own health and well being and agree that any instructions received will be used at my/our own risk.

I have disclosed above any relevant medical information and understand that I/We are participating at my/our own risk. NO Refund will be given under any circumstance.

My signature below/on the attached waiver form also acknowledges my consent to be videotaped, audio recorded and/or photographed during the class, and grants the instructor the sole right to own, use and modify the images and/or recordings for any and all purposes worldwide, including but not limited to advertisements, marketing, and all commercial purposes and in all forms of media, without any compensation (including royalties) in perpetuity. I waive any right to inspect or approve any images or recordings and waive any rights of ownership to the same.

By purchasing any package with us whether in person or via our app or online store you confirm you have read and accepted our terms and conditions. For full information please visit vincentdelima.com/terms-and-conditions.

Liability Waiver Form Ends

PRICING

TERMS

Class Credits (FREE Group Session, Refer a Friend, Early Bird Offer, Single Session, BLOCK OF 4 CLASSES) have an expiration date that is clearly stated on the sales receipt and/or your online account details and cannot be used after this date. Please note ‘expiration date’ is 31 days after the first use. Any unused expired credits will NOT be refunded under any circumstances. Please note credits cannot be transferred, frozen or extended under any circumstances.

MEMBERSHIP PROGRAMS

Before signing up to a monthly membership subscription with VINCENT DE LIMA FITNESS, please ensure that you have read these Terms and Conditions thoroughly. By purchasing a VINCENT DE LIMA FITNESS membership subscription, you are confirming that you have read these Terms and agree to be bound by them. These Terms constitute a membership contract between you (the Client) and us (VINCENT DE LIMA FITNESS). All memberships are non-transferrable.

CONTRACT TERM

The minimum membership contract is as per the contract agreement (in most cases 3 months). You will pay a monthly fee (as per membership program) which will debit your account automatically every month, on the 1st of each calendar month.

MEMBERSHIP FEES

VINCENT DE LIMA FITNESS reserves the right to review and change membership fees. We will give you 14 days written notice of any changes. If your membership comes to and end and you start it again, your new membership fee will be charged at the prevailing rate at the time of the renewal. If you fall behind with your membership fees and this is not caused by a bank error, we reserve the right to suspend or cancel your membership.

JOINING FEE FEES

All VINCENT DE LIMA FITNESS Membership Programs have a joining fee of £30. Early Bird Offers and Seasonal Offers may waive the Joining Fee for new or existing clients. Please see Promotional Offers section below.

MEMBERSHIP FREEZE

The option to freeze your membership is unavailable to all contracts from the 1st September 2018.

MEMBERSHIP UPGRADE/DOWNGRADE

You can upgrade or downgrade your membership at the end of your current contract providing we have 1 month written notice, please note you will be entering into a new 3 month contract agreement. We are unable to process upgrade or downgrade requests for one month at a time.

MEMBERSHIP CLASS CREDITS

All Membership class credits must be used within each month of your contract. Class credits cannot be carried over, extended or transferred.

MEMBERSHIP CANCELLATION

When signing up as a VINCENT DE LIMA FITNESS member, you join for a minimum term (3 months) which is stated on the front of the Contract Agreement.

If you wish to terminate your contract please email us at members@vincentdelima.com ONE MONTH BEFORE the end of your contract.

You must pay your full membership rate during your months notice.

If you wish to terminate your membership early without notice there is an £80 administration fee. Please email us at members@vincentdelima.com should you wish to terminate your membership early.

MEMBERSHIP CANCELLATION AFTER RENEWAL

The contract will automatically renew for another 3 months, as stated in your Contract Agreement.

Please email us at members@vincentdelima.com ONE MONTH BEFORE the end of your contract should you wish to terminate your membership.

You must pay your full membership rate during your months notice.

If you wish to terminate your membership early without notice there is an £80 administration fee. Please email us at members@vincentdelima.com should you wish to terminate your membership early.

VINCENT DE LIMA FITNESS reserves the right to review and change these Terms & Conditions at any time. We will give you 7 days written notice of any changes.

Promotional Offers

No Joining fee terms

1. If you join a membership program within 12 hours of taking your FREE trial class, then you will not be charged a joining fee.

2. Offer ends 31/12/2018

3. This offer cannot be used in conjunction with any other offer.

4. The offer is subject to availability and may be withdrawn at any time.

5. Vincent De Lima Fitness reserves the right to amend these terms and conditions and this offer at any time without notice, including in the event of fraudulent behavior.

REFER A FRIEND PROGRAM TERMS

1. Receive £15 off your next monthly payment or 2 free classes every time you refer someone who then buys a membership within 24 hours.

2. Valid to current VINCENT DE LIMA FITNESS clients only.

3. Offer ends 31/03/2018

4. This offer cannot be used in conjunction with any other offer.

5. The offer is subject to availability and may be withdrawn at any time.

6. Vincent De Lima Fitness reserves the right to amend these terms and conditions and this offer at any time without notice, including in the event of fraudulent behaviour.

MONEY BACK SATISFACTION GUARANTEE

If you sign up for one of our Membership Programs and, after using it for 7 days, decide for any reason that it’s not for you, we will simply refund all of your money.

1. Requests for a full refund must be received in writing, by email to members@vincentdelima.com.

2. Requests must be received no later than 7 days from the start of your Membership.

3. All requests for a refund after that deadline will not be considered. 

4. After this time, please refer to our Cancellation policy as set out in our Terms & Conditions.

Contact us

Email Us: info@vincentdelima.com
Membership Enquiries: members@vincentdelima.com
Call Us: +44 7539 796917

Registered Company No. 09562940
VAT No. 279 6751 42
England and Wales