Returns and Cancellations Policy

The cancellation / refund policy below applies to purchases made via the VINCENT DE LIMA FITNESS website (www.vincentdelima.com) and on the MIND BODY App (VINCENT DE LIMA FITNESS). By placing an order with us you agree to accept the following cancellation / refund policy. If you do not agree to the policy below then you should not make a purchase on this website or via the MIND BODY App- VINCENT DE LIMA FITNESS.

Order cancellation / refund policy

You may cancel your order for up to 1 hour after the transaction. If you cancel within this period, any payments made by you will be refunded within 30 days. Please note an admin fee of £5 will be charged for all returns. If you do not cancel within 1 hour, we will confirm your order. Once confirmed, an order is non-refundable. It may be transferable to another product within the same term at the discretion of VINCENT DE LIMA FITNESS, subject to availability and suitability, but a transfer is not guaranteed. Order cancellations must be made by email, quoting your order number to info@vincentdelima.com

Class cancellation / account credit return policy

Classes can only be booked using account credits or via on of the Membership options. Once a class is booked, a credit is deducted from your account. Classes may be cancelled at least 2 hours before the start of the class via the app or website. Account credits will only be returned to your account for cancellations within policy. In the event VINCENT DE LIMA FITNESS needs to cancel a class, we will attempt to contact all students who booked prior to cancellation and will return any credits to students who booked prior to cancellation.

Courses cancellation policy

Courses can only be booked using course credits. Once a course is booked, a course credit is deducted from your account. Courses may be cancelled at least 24 hours before the start of the first class in the course, either online or by sending an email to info@vincentdelima.com. Course credits will only be returned to your account for cancellations within policy. Refunds/credits will not be granted for missed classes within a course. VINCENT DE LIMA FITNESS reserves the right to cancel courses if enrollment is inadequate, in which case a full refund will be granted.

Teacher Substitution

Teachers may be substituted for another suitably qualified teacher at the discretion of VINCENT DE LIMA FITNESS.  As we are still providing a class with the same content and quality, refunds will not be granted in the event of Teacher Substitution.

Our Commitment policy

VINCENT DE LIMA FITNESS commits to holding at least 20 classes per calendar month. Extensions will only be granted where classes are not held for more than 3 days.

Class Credit expiration policy

Class Credits (Single Drop in, Kick Start, Transformation, Revolution, Gold & Platinum Packages) have an expiration date that is clearly stated on the sales receipt and/or your online account details and cannot be used after this date.  Any unused expired credits will not be refunded.  Exceptions may be made for medical reasons such as illness or injury with accompanying documentation at our discretion, in which case an admin fee equal to 10% of the pro-rated refund amount will be charged. Management reserve the right to refuse to grant credit extensions.

Memberships

Before signing up to a monthly membership subscription with VINCENT DE LIMA FITNESS, please ensure that you have read these Terms and Conditions thoroughly. By purchasing a VINCENT DE LIMA FITNESS membership subscription, you are confirming that you have read these Terms and agree to be bound by them. These Terms constitute a membership contract between you (the Client) and us (VINCENT DE LIMA FITNESS).

Contract Term

The minimum membership contract is 3 months (or as per membership option). You will pay a monthly fee (as per membership option) which will debit your account automatically every month, on the same day you signed up.

Membership Fees

VINCENT DE LIMA FITNESS reserves the right to review and change membership fees. We will give you 30 days written notice of any changes. If your membership comes to and end and you start it again, your new membership fee will be charged at the prevailing rate at the time of the renewal. If you fall behind with your membership fees and this is not caused by a bank error, we reserve the right to suspend or cancel your membership.

Membership Cancellation

You can end your membership at any time by giving us one full calendar month’s notice in writing. You must pay your full membership rate during your month’s notice. Please email us at info@vincentdelima.com should you wish to terminate your membership.

VINCENT DE LIMA FITNESS reserves the right to review and change these Terms & Conditions at any time. We will give you 7 days written notice of any changes.

Contact us

Email Us: info@vincentdelima.com
Call Us: +44 7539 796917

Registered Company No. 09562940
England and Wales